Frequently asked questions
Quick answers about VM7, shipping, sizes and returns.
What is VM7?
VM7 is a clothing and accessories brand inspired by Venâncio Mondlane, with a Mozambican identity and European finish. It launched in Portugal on 5 July 2025. vm7shop.com is the official online store, run by VM7 · K7 LDA.
What products can I buy?
T-shirts, caps, mugs and tote bags with exclusive prints and embroidery from the VM7, VM7 Detail and Povo no Poder lines. Sweatshirts and polo shirts are coming soon.
Where do you ship and how much does shipping cost?
Mainland Portugal: shipping is always free. Mainland Spain and 24 other European Union countries: the cost is shown at checkout and shipping is free from 5 items. Mozambique: the cost depends on weight and is shown at checkout; the minimum order is 2 items. We currently do not ship to the Azores, Madeira, the Balearic Islands, the Canary Islands, Ceuta, Melilla or Cyprus.
How long does delivery take?
We prepare and ship your order within 4 to 5 business days after receiving your payment. After that, delivery takes 1 to 3 business days in mainland Portugal, 2 to 5 in Spain and 3 to 7 in the rest of the European Union. In Mozambique, delivery to a provincial pickup point takes 15 to 30 business days. When your order ships, you get an email with the tracking number.
Are there extra costs for Mozambique?
Customs duties and local taxes may apply and are paid by the recipient.
Which payment methods do you accept?
Visa, Mastercard, Maestro and American Express cards, Apple Pay, Google Pay and PayPal. In Portugal you can also pay with Multibanco and MB WAY. The methods available in your country are shown at checkout.
How do I choose my size?
On T-shirt pages, tap “Size guide”. It shows body measurements in centimetres and inches for women and men.
Can I return or exchange an item?
Yes. You have 14 days after receiving your order to request a return, with the item unused, with its tags and in the original packaging. This also applies to mugs. If you change your mind, you pay the return shipping; if the item arrives damaged, defective or wrong, VM7 covers the costs. Personalised items, gift cards and sale items cannot be returned. To exchange, return the item and place a new order. Request your return at apoio@vm7shop.com. Read the return policy.
What are the products made of?
The T-shirts are 100% cotton. The caps are 100% cotton, embroidered and adjustable. The mugs are dishwasher safe. The tote bags are made of fabric.
How can I contact you?
Email apoio@vm7shop.com or use the form on the Contact page. We reply in Portuguese and English.